My Order FAQ's
Welcome to Attica House's FAQ page. Here, we've gathered the answers to the questions we receive most often from our valued customers. Can't find the answer to your question? Contact our customer support team at 1300 754 700 or email us at firstname.lastname@example.org
Q1: How long does delivery take?
- Typically, for most capital cities, the delivery times for furniture and décor items range between 4 to 7 days. Deliveries to regional areas, Western Australia, and Tasmania are expected to take approximately 7 to 11 days. Please note, custom-made wall art has a longer dispatch time due to its personalised nature, and you can expect its delivery about 4 to 5 weeks post-purchase.
Q2: Can I track my order?
- At Attica House, we utilise a network of approximately 10 different courier services, each selected based on the specific delivery location. While we are currently unable to offer direct order tracking, rest assured, as soon as your order is ready to leave our warehouse, we will send you a confirmation email to let you know that your items are on their way.
Q3: Where do you deliver to?
- We are pleased to offer nation-wide delivery across Australia. However, please note that currently, we do not deliver to the Northern Territory and certain parts of regional Western Australia. However, deliveries to Perth, Western Australia, are still available.
Q4: What if I'm not home for the delivery?
- You can rest easy knowing our courier partners will reach out to you in advance, either by phone call or text message, to provide a heads-up regarding the delivery schedule. This is particularly important when large items are being delivered, so they will make sure to establish contact with you ahead of time.
Ordering & Payment
Q5: What payment methods do you accept?
- All credit cards, PayPal and Afterpay.
Q6: Can I cancel or change my order?
- If you need to make changes or cancel your order, we urge you to reach out to us as quickly as possible. We will make every effort to accommodate your request. However, please note that cancellations may not be feasible if more than 24 hours have passed since the order was placed.
Q7: Can I place an order by phone?
- Absolutely, we do accept orders over the phone, particularly if you're encountering any issues while trying to place an order through our online website.
Q8: How can I find out more about a specific product?
- Detailed descriptions for each item can be found directly on the corresponding product page. By clicking on a product, you'll see a "features" section that includes essential details such as dimensions, materials, and other key aspects. If you still need more information, don't hesitate to contact us via email at email@example.com.
Q9: How can I find assembly instructions for my furniture?
- Typically, assembly guidelines are included with your furniture upon delivery. At Attica House, we often supply furniture that is already "fully assembled" or consists of only two components, like a table base and tabletop, simplifying the assembly process for you.
Returns & Refunds
Q10: What is your return policy?
- For a comprehensive understanding of our returns policy, please visit our Returns, Replacements, and Refunds page. In brief, if you receive a damaged product, we will arrange for a replacement at no extra cost to you, including courier services to pick up the damaged item and deliver the replacement.
- For a "change of mind" return, this option is available for orders valued up to $1000. However, the responsibility for returning the item lies with the customer in these cases. If you wish to exercise this option, please contact us at firstname.lastname@example.org.
- View our Returns Policy here: Returns Policy
Q11: When will I get my refund?
- For a "change of mind" return, you will receive your refund upon receipt of the returned item.
Q12: What does your warranty cover?
- A 12-month warranty applies to most furniture items, view the product page under “features” to see whether a product has warranty coverage. If in doubt contact Attica House to be sure.
Q13: Who can I contact if I have a problem with a product?
- Please email us at email@example.com for any issues with your product.
Q14: Can I purchase gift cards?
- Attica House offers gift cards, please scroll to the bottom of the Attica House website to the Gift Card section.
Q15: Do you have physical store locations?
- Attica House is an online furniture store, however, we do have a showroom at our partner company “Café Lighting & Living” in Sydney. Click the following link for details: Attica House Partner Showroom.
Need more help?
Feel free to contact us directly. Our customer service representatives are available to answer your questions at 1300 754 700 or firstname.lastname@example.org